Return and Refund Policy
Returns and Refund Policy
Returns
1. Products are
returnable within the applicable return window if you’ve received them in a
condition that is physically damaged, has missing parts or accessories,
defective or different from their description on the product detail page on indiaecart.com.
2. If you report an
issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner,
Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to
your location. This visit is scheduled by placing an order with Indiaecart
through indiaecart.com. Subject to indiaecart.com a resolution will be provided
based on the technician's evaluation report.
3. Return will be
processed only if:
o
it is determined that the product was not damaged while in your
possession;
o the product is not
different from what was shipped to you;
o the product is
returned in original condition (with brand’s/manufacturer's box, MRP tag
intact, user manual, warranty card and all the accessories therein).
4. If you wish to
return an electronic device that stores any personal information, please ensure
that you have removed all such personal information from the device prior to
returning. Indiaecart shall not be liable in any manner for any misuse or usage
of such information.
5. Products may not be
eligible for return in some cases, including cases of buyer's remorse such as
incorrect model or color of product ordered or incorrect product ordered.
6. Products marked as
"non-returnable" on the product detail page cannot be returned.
7. Additional
information is not required to return an eligible order unless otherwise noted
in the category specific policy.
8. Products may be
eligible for replacement only if the same seller has the exact same item in
stock.
9. If the replacement
request is placed and the seller does not have the exact same product in stock,
we will provide a refund.
10. Products purchased
by international customers are not eligible for returns. However, orders made
by international customers are eligible for refunds.
Note: If you've received
a non-returnable product in a damaged/defective condition, you can contact us
within 5 days from the delivery of the product.
Refunds
Once we
receive your return or the seller notifies us of receipt of return, as the case
may be, a refund is issued to the original payment method (in case of pre-paid
transactions) or to your bank account (in case of Pay on Delivery orders).
The refund time
period for different modes of payments is provided below.
|
Available refund method |
Refund Time-frame |
|
|
Vendor orders (After the return is received by Indiaecart) |
Seller-Fulfilled orders (After seller notifies Indiaecart of receipt
of return) |
|
|
Prepaid Orders |
||
|
Amazon Pay Balance* |
2 hours |
|
|
Credit Card/ Debit Card |
2-4 Business Days |
3-5 Business Days |
|
Net Banking Account (Credited to Bank Account) |
||
|
UPI Linked Bank Account |
2-4 business days |
|
|
Pay on Delivery Orders |
||
|
NEFT to Bank Account |
2-4 Business Days |
3-5 Business Days |
|
Amazon Pay Balance* |
2 hours |
|
|
Paper Cheque |
8-10 business days |
|
Refund for Pay on Delivery
Orders:
For Pay on Delivery orders, refunds will be processed either to
your bank account (via National Electronic Funds Transfer (NEFT).
If you wish to receive the Pay on Delivery order’s refund to
your bank account, you can update the details of the bank account in Your
Account section or from the Returns Centre when you are returning an item.
Note: Refunds
cannot be processed to third-party accounts. The name on your Indiaecart
account should match with the name of the bank account holder.
