Return and Refund Policy

Returns and Refund Policy



1.      Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on

2.      If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Indiaecart through Subject to a resolution will be provided based on the technician's evaluation report.

3.     Return will be processed only if:

o   it is determined that the product was not damaged while in your possession;

o   the product is not different from what was shipped to you;

o   the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

4.      If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Indiaecart shall not be liable in any manner for any misuse or usage of such information.

5.      Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

6.      Products marked as "non-returnable" on the product detail page cannot be returned.

7.      Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

8.      Products may be eligible for replacement only if the same seller has the exact same item in stock.

9.      If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

10.   Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.


Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.


Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).

The refund time period for different modes of payments is provided below.

Available refund method

Refund Time-frame

Vendor orders (After the return is received by Indiaecart)

Seller-Fulfilled orders (After seller notifies Indiaecart of receipt of return)

Prepaid Orders

Amazon Pay Balance*

2 hours

Credit Card/ Debit Card

2-4 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Pay on Delivery Orders

NEFT to Bank Account

2-4 Business Days

3-5 Business Days

Amazon Pay Balance*

2 hours

Paper Cheque

8-10 business days



Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT).

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Indiaecart account should match with the name of the bank account holder.